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Website Help Centre
Welcome to our Help Centre! Here you will find articles and videos explaining how the website works. Remember to let us know if you have any questions and we'll be happy to help you out.
FAQs
GENERAL INFORMATION
You will be sent an activation email that includes instructions for signing into the site...
Please contact us at [email protected].
You can create customer product lists that allow you to quickly reference products you’ve added to each list...
To view your account information, you first need to sign into your account and click on your name. ...
ORDERING
All products available on our website can be found by using the search bar at the top of each page. ...
When you click on any product on the website you will be taken to its product page. ...
Yes, by clicking the selection box on the top of your Lists page will select all of your lists and their quantities to be added to the cart. Note that there is a 500 line item limit per checkout.
You can contact your Sales Representative or the online team.
Yes, you can order from any branch by selecting a pick-up location in the top right-hand corner of the screen.
In this article, you may learn how to change your pick up location...
Shipping & Picking Up
Yes we do! After logging into your account you can select Ship as your fulfillment method.
All online backorders will be available within 3 to 5 business days of the date the order was placed.
ORDER STATUS
Invoicing works the same for online orders as it does for offline. All invoices will be mailed to you or available through BillTrust online within 24-48 hours after an online order has been picked up.
Yes, all orders placed can be viewed under your order history.